You must inform us of any allergies or intolerances before placing your order. Due to the nature of our kitchen and food preparation processes, we cannot guarantee the complete absence of cross-contamination.

Ingredient Modifications & Substitutions

If you wish to remove or substitute an ingredient in any dish, please clearly note your request during the ordering process or contact us directly. Modifications or substitutions may incur additional charges and are at the discretion of the takeaway.

Delivery Times

• Delivery Start Time: Our deliveries begin at 6:00 PM.
• Last Orders: We accept last orders at 10:30 PM.
• Estimated Delivery Times: Delivery times are estimates. We aim to deliver your order on or before the stated time.
• Pre-ordering: For a specific delivery time, please select pre-order at checkout.

Quality & Transport Considerations

While we strive to deliver the highest quality food, please understand that quality and freshness may be affected during transportation. Factors like heat retention, temperature fluctuations, and moisture can alter the texture and quality.
We cannot guarantee the food will retain the same quality as when freshly prepared at the takeaway. Delays due to traffic, weather, or distance may contribute to this and must be considered.

Reheating Instructions

• Oven: Preheat to 175°C - 190°C (350°F - 375°F). Reheat for 8-15 minutes or until the food reaches 75°C (165°F).
• Microwave: Our containers are microwave-safe. Reheat for 1-3 minutes, ensuring food reaches 75°C (165°F). Stir halfway for even heating.

Tips

• Check internal temperature: Reheat to 75°C (165°F) before eating
  
• Cover with foil: To retain moisture, especially for meats or chips.
• Add water for rice/noodles: Prevent drying out in the microwave.
• Reheat in intervals: To avoid overheating and ensure even heating

• Don't waste it! - Have leftovers? Always store leftovers in airtight containers or wrap them tightly in plastic wrap or foil to avoid contamination, food should be cooled for 2 hours (1 hour if hot conditions) before safely refrigerating for 1-4 days. 1-2 for any seafood dishes. 

Reporting Issues

Any issues or concerns with your food must be reported immediately upon receipt of your order. This includes missing or incorrect items. Please contact us by phone so our team can assist you promptly.

• Affected items: Any items found to be incorrect or faulty will be collected for inspection.
• Missing items: Missing items will be verified on the dispatch checking area and will be resent out promptly following confirmation.

Failure to return items will result in the forfeiture of credits or refunds. Resolution will be at the discretion of the business.

By placing an order with Franky's, you acknowledge and agree to these terms.