Cafejac Terms and Conditions

Caféjac – Food.je Refund & Complaint Policy

We want every customer to enjoy their meal. If something isn’t right, please let us know as soon as possible.

As takeaway orders cannot be inspected once they have left our premises, we may ask for photographs or request that the food is returned so we can investigate the issue. Refunds or replacements will be considered where there is clear evidence that the food was not prepared to our usual standards or an item was incorrect or missing.

Unfortunately, we cannot offer refunds simply because a meal was not to personal taste or if concerns are raised after the food has been consumed.

Each complaint is assessed fairly on its own merits, and we will always do our best to reach a reasonable and satisfactory outcome.